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239 – 4999 – 43 St SE, Calgary, Ab T2B 3N4

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403-214-1558

Certified Health & Safety Consultant Canadian Red Cross Canadian Society of Safety Engineering

Exceptional Customer Service Online Course

Exceptional Customer Service Online Course
Price: $49.95
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EXCEPTIONAL CUSTOMER SERVICE COURSE OVERVIEW

This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

Upon successful completion of this course, you should be able to:

  • Review the “moments of truth” from the customer’s point of view
  • Deal with upset customers and challenging situations
  • Build a high performing team to deliver exceptional service
  • Understand the steps required to build a customer focused culture

EXCEPTIONAL CUSTOMER SERVICE COURSE OUTLINE:

  • Lesson 1: Introduction to Customer Service
  • Lesson 2: Looking through the Customer’s Eyes
  • Lesson 3: Developing Essential Customer Service Skills
  • Lesson 4: Establishing Winning Attitudes
  • Lesson 5: Handling the Difficult Customer
  • Lesson 6: Overcoming Challenging Situations
  • Lesson 7: Service Superstars and Service Teams
  • Lesson 8: Creating a Powerful Customer Focused Culture

EXCEPTIONAL CUSTOMER SERVICE COURSE DURATION:

Approximately 120 minutes

EXCEPTIONAL CUSTOMER SERVICE ASSESSMENT:

Testing conducted in this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved on the first attempt.

EXCEPTIONAL CUSTOMER SERVICE CERTIFICATE OF COMPLETION:

Upon successful completion of this online course, a certificate of completion will be available to download and print.

EXCEPTIONAL CUSTOMER SERVICE COURSE PREVIEW:

Testimonials

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Why Use Us?

  • Short notice registration
  • Typically small classes and more individualized attention
  • Certified instructors with many years experience
  • Creative teaching styles
  • Variety of locations to suit your needs
  • Classroom and elearning options
  • Fun , motivational and effective programs
  • Competitive pricing
  • Lots of scheduling options during the month
  • Group rates may apply
  • Your facility or ours for larger classes
  • Site specific training to suit your industries safety needs

About Us

Our instructors are certified to conduct a variety of courses and have many years experience in facilitating programs.

Over 20 years running seminars in the Alberta area.

Programs are recognized in Canada and many for international applications.

Certificates - Temporary and Permanent certifications awarded.

We meet or exceed Industry Standards.